what does a call center agent do? A call center agent makes, takes and manages calls in a call [...]

How to build a telephone increase, what you need to know : Many companies still rely on [...]

Call center: 10 tips for retrieving scripts from incoming calls, what you need to know.   [...]

How to sell quickly by phone to cold prospects? : What you need to know. Today, I want to give [...]

Customer service telephone answering is crucial and strategic for a company. The call center [...]

VICTORIAVILLE, February 20, 2019 – TM Solution partners Jean-Pierre Gagnon and Pascal [...]

Essential words to sell Here are 11 essential words to sell you need to understand to become a [...]

Today, no one can question the rapid development of telecommunications tools, and it goes [...]

Call center, customer relationship center or contact center, these different names refer to the [...]

Customer experience, customer relations, customer service, etc. All of these terms have the [...]

Terms of the sale: R.O.I – Return On Investment ! ROI is a financial ratio used to [...]

The services we offer at our Prospecto call center are multiple: prospecting, telephone sales, [...]

Nowadays, salespeople are required to be good advisors first and foremost. Don’t forget [...]

I regularly do cold calling and although it is a dangerously effective and inexpensive tool, I [...]

You regularly use a team sales tool and you are struggling to get the most out of it. There is [...]

When we work in sales, we work with human beings. Thus, the relational aspect of our profession [...]

Does managing conflict with a dissatisfied customer make you lose your mind? Dealing with [...]

You want to test the sales potential of your future recruit. In order to be clear on the [...]

We all know that right now, the labor shortage is a hot topic in Quebec. We are talking about [...]

Whether it’s with a colleague or a boss, we’ve probably all experienced a toxic [...]

Build customer loyalty As we all know, a satisfied customer will not talk much while a [...]

Selling on the phone is a difficult, even dangerous task! You’ve probably spent hours [...]

Training in prospecting and in making appointments by phone : The basic notions Making [...]

Do your company’s sales change between times of plenty and times of scarcity? If so, [...]

How to double your results with sales calls: What you need to know Very few salespeople and [...]

Relationship marketing is a concept that is becoming more and more popular in a world where [...]

Would you like to learn how to sell more products and services? A question I often get asked by [...]

Have you heard of the 4Colors method? Dr. William Marston, a lawyer and psychologist, developed [...]

Generating leads, or in other words detecting new leads, is a very important marketing activity [...]

Still looking for a free CRM software that will help you manage your customers and contacts? [...]

sales process strategy The follow-up of prospective customers is a marketing maneuver whose [...]

The customer service industry will experience its biggest digital shift to date, as customer [...]

Measure the performance of our customer service quality by promoting your customers’ [...]

Do your employees have the right amount of spontaneous customer contact? The authors of a study [...]

As of September 15, 2018, teletherapy is covered by Medicare. These remote consultations, which [...]

In our private spaces, we cultivate various forms of relationships with our fellow human [...]

Last year was a year of big changes, but this year is a year of new technologies. Call centers [...]

Writing a sales script is an essential step for salespeople who want to succeed in their [...]

Service quality, which is often considered a bad parent, should nevertheless be considered an [...]

Is the silo operation dead? That’s the big question on the minds of many marketers, [...]

Managing a customer contact center is complex, especially since the pace of work leaves no room [...]

Not everyone feels comfortable on the phone. And it’s even harder to feel comfortable [...]

The worst cold calling techniques still in use, what you need to know. There have always been [...]

After a period of intensive efforts to better understand and serve your clients, you took a [...]

Telephone prospecting firm We are different, but to what extent? Prospecto a telephone [...]

The B2B business development agent The B2B business development agent goes by many names: [...]

How do I choose the best CRM for my company? What you need to know. You will surely remember [...]

What is a CRM? What you need to know. A CRM is a “Customer Relationship [...]

Letter from an employee who is passionate about the phone prospecting business… After a [...]

How to get past the secretary on the phone ? What you need to know. As you all know, in every [...]