How to sell quickly by phone to cold prospects? : What you need to know. Today, I want to give you the best advice from Art Sobczak’s book Smart Calling. It took me a long time to practice [...]
Customer service telephone answering is crucial and strategic for a company. The call center agents responsible for this task are the first ambassadors of the brand or product they represent. For [...]
VICTORIAVILLE, February 20, 2019 – TM Solution partners Jean-Pierre Gagnon and Pascal Tanguay announce the merger of their company with Christina Boilard of Drummondville-based A@Z Net [...]
Essential words to sell Here are 11 essential words to sell you need to understand to become a pro! It is important to specify that there are several schools of thought, however, we prefer this [...]
Today, no one can question the rapid development of telecommunications tools, and it goes without saying that this evolution has only consolidated the role of call centers. Currently, there are [...]
Call center, customer relationship center or contact center, these different names refer to the platforms that are responsible for establishing connections between the company and its customers. [...]
Customer experience, customer relations, customer service, etc. All of these terms have the word “customer” in them, but they don’t directly relate to you. How many of us look [...]