Training

How effective is telephone sales in your hotel? What you need to know. What is the conversion rate of your hotel’s reservation service? We seem very interested in the conversion statistics [...]

How to start integrating a call center in your company? You are a company and want to create your own call center or customer relationship center? This is a great idea. You are probably starting [...]

Training in prospecting and making appointments by phone, what you need to know: The acquisition of customers by telephone is often considered a stressful time, especially at the beginning. In [...]

what does a call center agent do? A call center agent makes, takes and manages calls in a call center. This involves taking calls and advising you or sometimes taking customer feedback into [...]

How to build a telephone increase, what you need to know : Many companies still rely on telephone inquiries. As a result, potential customers are often tired and difficult to convince. Therefore, [...]

Call center: 10 tips for retrieving scripts from incoming calls, what you need to know.   Call center: How to greet customers or prospects without scaring them ?   1 – Introduce [...]

How to sell quickly by phone to cold prospects? : What you need to know. Today, I want to give you the best advice from Art Sobczak’s book Smart Calling. It took me a long time to practice [...]

Customer service telephone answering is crucial and strategic for a company. The call center agents responsible for this task are the first ambassadors of the brand or product they represent. For [...]

Essential words to sell Here are 11 essential words to sell you need to understand to become a pro! It is important to specify that there are several schools of thought, however, we prefer this [...]

Customer experience, customer relations, customer service, etc. All of these terms have the word “customer” in them, but they don’t directly relate to you. How many of us look [...]