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How customer service works is a strategic issue for all companies that want to build customer loyalty. Well thought-out customer service enables us to provide a customer experience throughout the [...]

Problems in call centers, what you need to know. As we have seen so far, call centers have many advantages. However, it is necessary to highlight two key issues that we have more or less already [...]

Although the phone calls and phone calls are somewhat difficult, they are sometimes necessary in our strategic planning. Here’s how you can make your cold calls more effective. What to do [...]

The keys to successful telemarketing, what you need to know. Telemarketing must pursue an effective strategy to develop the activity of a call center in Tunisia. Call center agents should not [...]

How effective is telephone sales in your hotel? What you need to know. What is the conversion rate of your hotel’s reservation service? We seem very interested in the conversion statistics [...]

How to start integrating a call center in your company? You are a company and want to create your own call center or customer relationship center? This is a great idea. You are probably starting [...]

what does a call center agent do? A call center agent makes, takes and manages calls in a call center. This involves taking calls and advising you or sometimes taking customer feedback into [...]

How to build a telephone increase, what you need to know : Many companies still rely on telephone inquiries. As a result, potential customers are often tired and difficult to convince. Therefore, [...]

Call center: 10 tips for retrieving scripts from incoming calls, what you need to know.   Call center: How to greet customers or prospects without scaring them ?   1 – Introduce [...]

How to sell quickly by phone to cold prospects? : What you need to know. Today, I want to give you the best advice from Art Sobczak’s book Smart Calling. It took me a long time to practice [...]