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Essential words to sell Here are 11 essential words to sell you need to understand to become a pro! It is important to specify that there are several schools of thought, however, we prefer this [...]

Today, no one can question the rapid development of telecommunications tools, and it goes without saying that this evolution has only consolidated the role of call centers. Currently, there are [...]

Terms of the sale: R.O.I – Return On Investment ! ROI is a financial ratio used to measure and compare the profitability of an investment. Generally, the ROI is based on the following [...]

When we work in sales, we work with human beings. Thus, the relational aspect of our profession represents a large part of our daily work. You have to maintain the relationship, protect it, make [...]

You want to test the sales potential of your future recruit. In order to be clear on the reality of your candidate and his real personality, I strongly advise you to avoid the classic interview [...]

We all know that right now, the labor shortage is a hot topic in Quebec. We are talking about nearly 217,700 (November 2016) to 299,300 (November 2017) unfilled positions, an increase of almost [...]

Whether it’s with a colleague or a boss, we’ve probably all experienced a toxic personality in the workplace. Either way, they are a source of unnecessary conflict and stress. This [...]

Build customer loyalty As we all know, a satisfied customer will not talk much while a dissatisfied customer will be very expressive. Indeed, it is not customary to thank for a good service or a [...]

Selling on the phone is a difficult, even dangerous task! You’ve probably spent hours getting negative responses and wondering what the miracle method is? How do you generate interest? With [...]

Training in prospecting and in making appointments by phone : The basic notions Making appointments by phone is essential to develop a new clientele and thus compensate for the mandatory loss of [...]