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Outside of certain industries and business models, customer service is usually done over the phone. When the customer service we provide to our customers is not good enough, we tend to assume [...]

Whether you represent a large client or a small or medium-sized business, using customer relationship management (CRM) software for prospecting offers many benefits – not just in terms of [...]

Optimizing the customer experience has become one of the main goals of modern businesses. In today’s world, business sustainability is not just about acquiring new customers. Satisfying and [...]

We talk a lot about attracting visitors, attracting customers, converting leads and speeding up the sales cycle, but one element that is even more important is nurturing the relationship with [...]

Navigating without visibility is no longer an option for marketing, sales and customer service departments, making various technology solutions that leverage customer data essential to [...]

Is your business not generating as many customers as it used to? As a manager, you may be wondering why! Your first reflex should be to think about your potential customers. You must go back to [...]

How to start integrating a call center in your company? You are a company and want to create your own call center or customer relationship center? This is a great idea. You are probably starting [...]

Training in prospecting and making appointments by phone, what you need to know: The acquisition of customers by telephone is often considered a stressful time, especially at the beginning. In [...]

How to sell quickly by phone to cold prospects? : What you need to know. Today, I want to give you the best advice from Art Sobczak’s book Smart Calling. It took me a long time to practice [...]

Today, no one can question the rapid development of telecommunications tools, and it goes without saying that this evolution has only consolidated the role of call centers. Currently, there are [...]