New

How to start integrating a call center in your company? You are a company and want to create your own call center or customer relationship center? This is a great idea. You are probably starting [...]

Training in prospecting and making appointments by phone, what you need to know: The acquisition of customers by telephone is often considered a stressful time, especially at the beginning. In [...]

what does a call center agent do? A call center agent makes, takes and manages calls in a call center. This involves taking calls and advising you or sometimes taking customer feedback into [...]

How to build a telephone increase, what you need to know : Many companies still rely on telephone inquiries. As a result, potential customers are often tired and difficult to convince. Therefore, [...]

Call center: 10 tips for retrieving scripts from incoming calls, what you need to know.   Call center: How to greet customers or prospects without scaring them ?   1 – Introduce [...]

How to sell quickly by phone to cold prospects? : What you need to know. Today, I want to give you the best advice from Art Sobczak’s book Smart Calling. It took me a long time to practice [...]

Customer service telephone answering is crucial and strategic for a company. The call center agents responsible for this task are the first ambassadors of the brand or product they represent. For [...]

VICTORIAVILLE, February 20, 2019 – TM Solution partners Jean-Pierre Gagnon and Pascal Tanguay announce the merger of their company with Christina Boilard of Drummondville-based A@Z Net [...]

Essential words to sell Here are 11 essential words to sell you need to understand to become a pro! It is important to specify that there are several schools of thought, however, we prefer this [...]

Today, no one can question the rapid development of telecommunications tools, and it goes without saying that this evolution has only consolidated the role of call centers. Currently, there are [...]