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what does a call center agent do? A call center agent makes, takes and manages calls in a call center. This involves taking calls and advising you or sometimes taking customer feedback into [...]

How to build a telephone increase, what you need to know : Many companies still rely on telephone inquiries. As a result, potential customers are often tired and difficult to convince. Therefore, [...]

Call center: 10 tips for retrieving scripts from incoming calls, what you need to know.   Call center: How to greet customers or prospects without scaring them ?   1 – Introduce [...]

How to sell quickly by phone to cold prospects? : What you need to know. Today, I want to give you the best advice from Art Sobczak’s book Smart Calling. It took me a long time to practice [...]

Customer service telephone answering is crucial and strategic for a company. The call center agents responsible for this task are the first ambassadors of the brand or product they represent. For [...]

Essential words to sell Here are 11 essential words to sell you need to understand to become a pro! It is important to specify that there are several schools of thought, however, we prefer this [...]

Customer experience, customer relations, customer service, etc. All of these terms have the word “customer” in them, but they don’t directly relate to you. How many of us look [...]

The services we offer at our Prospecto call center are multiple: prospecting, telephone sales, appointment setting and telephone surveys. This last service is as important as the others. It is a [...]

Nowadays, salespeople are required to be good advisors first and foremost. Don’t forget that the market has changed, the old methods of persuasion by pressure or manipulation have no place [...]

I regularly do cold calling and although it is a dangerously effective and inexpensive tool, I see that many companies still do not use it. More and more measures are preventing salespeople from [...]