Formation

Is your business not generating as many customers as it used to? As a manager, you may be wondering why! Your first reflex should be to think about your potential customers. You must go back to [...]

The advent of the Internet has changed the retail world. The power is in the hands of the buyer! With independent access to the information they need, they no longer need to rely on salespeople [...]

How customer service works is a strategic issue for all companies that want to build customer loyalty. Well thought-out customer service enables us to provide a customer experience throughout the [...]

Problems in call centers, what you need to know. As we have seen so far, call centers have many advantages. However, it is necessary to highlight two key issues that we have more or less already [...]

Although the phone calls and phone calls are somewhat difficult, they are sometimes necessary in our strategic planning. Here’s how you can make your cold calls more effective. What to do [...]

The keys to successful telemarketing, what you need to know. Telemarketing must pursue an effective strategy to develop the activity of a call center in Tunisia. Call center agents should not [...]

How effective is telephone sales in your hotel? What you need to know. What is the conversion rate of your hotel’s reservation service? We seem very interested in the conversion statistics [...]

How to start integrating a call center in your company? You are a company and want to create your own call center or customer relationship center? This is a great idea. You are probably starting [...]

Training in prospecting and making appointments by phone, what you need to know: The acquisition of customers by telephone is often considered a stressful time, especially at the beginning. In [...]

what does a call center agent do? A call center agent makes, takes and manages calls in a call center. This involves taking calls and advising you or sometimes taking customer feedback into [...]