Training

Customer service telephone answering is crucial and strategic for a company. The call center agents responsible for this task are the first ambassadors of the brand or product they represent. For [...]

Essential words to sell Here are 11 essential words to sell you need to understand to become a pro! It is important to specify that there are several schools of thought, however, we prefer this [...]

Customer experience, customer relations, customer service, etc. All of these terms have the word “customer” in them, but they don’t directly relate to you. How many of us look [...]

The services we offer at our Prospecto call center are multiple: prospecting, telephone sales, appointment setting and telephone surveys. This last service is as important as the others. It is a [...]

Nowadays, salespeople are required to be good advisors first and foremost. Don’t forget that the market has changed, the old methods of persuasion by pressure or manipulation have no place [...]

I regularly do cold calling and although it is a dangerously effective and inexpensive tool, I see that many companies still do not use it. More and more measures are preventing salespeople from [...]

You regularly use a team sales tool and you are struggling to get the most out of it. There is either too much information, not easy, you don’t know where the note comes from or the context [...]

Does managing conflict with a dissatisfied customer make you lose your mind? Dealing with customer dissatisfaction is not easy, but ignoring it is far worse. Not knowing how to manage the [...]

Selling on the phone is a difficult, even dangerous task! You’ve probably spent hours getting negative responses and wondering what the miracle method is? How do you generate interest? With [...]

Training in prospecting and in making appointments by phone : The basic notions Making appointments by phone is essential to develop a new clientele and thus compensate for the mandatory loss of [...]