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Call center, customer relationship center or contact center, these different names refer to the platforms that are responsible for establishing connections between the company and its customers. [...]

Customer experience, customer relations, customer service, etc. All of these terms have the word “customer” in them, but they don’t directly relate to you. How many of us look [...]

The services we offer at our Prospecto call center are multiple: prospecting, telephone sales, appointment setting and telephone surveys. This last service is as important as the others. It is a [...]

Nowadays, salespeople are required to be good advisors first and foremost. Don’t forget that the market has changed, the old methods of persuasion by pressure or manipulation have no place [...]

I regularly do cold calling and although it is a dangerously effective and inexpensive tool, I see that many companies still do not use it. More and more measures are preventing salespeople from [...]

You regularly use a team sales tool and you are struggling to get the most out of it. There is either too much information, not easy, you don’t know where the note comes from or the context [...]

When we work in sales, we work with human beings. Thus, the relational aspect of our profession represents a large part of our daily work. You have to maintain the relationship, protect it, make [...]

Does managing conflict with a dissatisfied customer make you lose your mind? Dealing with customer dissatisfaction is not easy, but ignoring it is far worse. Not knowing how to manage the [...]

You want to test the sales potential of your future recruit. In order to be clear on the reality of your candidate and his real personality, I strongly advise you to avoid the classic interview [...]

We all know that right now, the labor shortage is a hot topic in Quebec. We are talking about nearly 217,700 (November 2016) to 299,300 (November 2017) unfilled positions, an increase of almost [...]