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You regularly use a team sales tool and you are struggling to get the most out of it. There is either too much information, not easy, you don’t know where the note comes from or the context [...]

When we work in sales, we work with human beings. Thus, the relational aspect of our profession represents a large part of our daily work. You have to maintain the relationship, protect it, make [...]

Does managing conflict with a dissatisfied customer make you lose your mind? Dealing with customer dissatisfaction is not easy, but ignoring it is far worse. Not knowing how to manage the [...]

You want to test the sales potential of your future recruit. In order to be clear on the reality of your candidate and his real personality, I strongly advise you to avoid the classic interview [...]

We all know that right now, the labor shortage is a hot topic in Quebec. We are talking about nearly 217,700 (November 2016) to 299,300 (November 2017) unfilled positions, an increase of almost [...]

Build customer loyalty As we all know, a satisfied customer will not talk much while a dissatisfied customer will be very expressive. Indeed, it is not customary to thank for a good service or a [...]

Selling on the phone is a difficult, even dangerous task! You’ve probably spent hours getting negative responses and wondering what the miracle method is? How do you generate interest? With [...]

Training in prospecting and in making appointments by phone : The basic notions Making appointments by phone is essential to develop a new clientele and thus compensate for the mandatory loss of [...]

Do your company’s sales change between times of plenty and times of scarcity? If so, you’re not alone. Many businesses face similar fluctuations. However, simple changes can often [...]

How to double your results with sales calls: What you need to know Very few salespeople and sales managers use the phone every day. But when it comes to an unexpected call, most people hesitate. [...]