Archives

How do I build an effective sales script for my telesales team? What you need to know. The telesales process, also known as telephone prospecting or telemarketing, is a powerful business lever. [...]

TOGETHER WE ARE STRONGER! Here are some tips to guide you to convert a lead into a customer after having concluded the sale of the said LEAD received. We have the expertise, the technology and [...]

What a customer wants from customer service, what you need to know. It’s a very human reaction to get good value for money these days. When someone buys or wants to buy a product, they [...]

A quality reception for a good customer relationship, what you need to know. The phone reception of a customer service is crucial and strategic for a company. The call center agents responsible [...]

Any company that wants to expand its customer base must sooner or later choose the most effective way to identify new customers and engage them with its brand, services and business. Of course, [...]

The prospecting of new customers, a job for specialists Ask any company’s business development manager, vice-president, director of sales or CEO, and chances are they will tell you that [...]

Choose the right fruits It takes a very good strategic action to convert a prospect into a customer. We regularly hear business leaders say that their products and services are aimed at all [...]

Why entrust customer relationship management to a call center? Why entrust customer relationship management to a call center, what you need to know Customer satisfaction is nowadays essential for [...]

The art of attracting cold prospects, what you need to know. Whether in a private or professional setting, we are sometimes confronted by the art of attracting prospects. We have all been [...]

How to make a good phone call, what you need to know. Make a good phone call requires a number of factors to be put to use. Whether on the phone or in everyday life, politeness is an essential [...]