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Call center, customer relationship center or contact center, these different names refer to the platforms that are responsible for establishing connections between the company and its customers. [...]

Last year was a year of big changes, but this year is a year of new technologies. Call centers will need to embrace new technologies this year to meet the ever-increasing demand: Improving [...]

Not everyone feels comfortable on the phone. And it’s even harder to feel comfortable advocating for yourself. However, advertising is the foundation of your business as an entrepreneur. If [...]

After a period of intensive efforts to better understand and serve your clients, you took a well-deserved break this summer. Unfortunately, as you skillfully built the largest sandpits in Playa [...]

Any company that wants to expand its customer base must sooner or later choose the most effective way to identify new customers and engage them with its brand, services and business. Of course, [...]

Why entrust customer relationship management to a call center? Why entrust customer relationship management to a call center, what you need to know Customer satisfaction is nowadays essential for [...]

The art of attracting cold prospects, what you need to know. Whether in a private or professional setting, we are sometimes confronted by the art of attracting prospects. We have all been [...]