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A quality reception for a good customer relationship, what you need to know. The phone reception of a customer service is crucial and strategic for a company. The call center agents responsible [...]

Any company that wants to expand its customer base must sooner or later choose the most effective way to identify new customers and engage them with its brand, services and business. Of course, [...]

The prospecting of new customers, a job for specialists Ask any company’s business development manager, vice-president, director of sales or CEO, and chances are they will tell you that [...]

Choose the right fruits It takes a very good strategic action to convert a prospect into a customer. We regularly hear business leaders say that their products and services are aimed at all [...]

Why entrust customer relationship management to a call center? Why entrust customer relationship management to a call center, what you need to know Customer satisfaction is nowadays essential for [...]

How to make a good phone call, what you need to know. Make a good phone call requires a number of factors to be put to use. Whether on the phone or in everyday life, politeness is an essential [...]

The questions to ask yourself before outsourcing your customer relationship, what you need to know. The success of a project to ” outsourcing your customer relationship ” cannot be [...]

The future of call centers : The customer relationship center, what you need to know There are three generations of call centers, with the call center centered on the telephone, the customer [...]

A call center to increase your leads, what you need to know. Lead generation is at the heart of every company’s concerns. With the advent of digital technology, a call center may seem like [...]