Technology

Introduction Employee motivation is an essential aspect of any successful business. At Prospecto, we understand the importance of keeping our employees motivated, especially in the demanding [...]

Article Outline: Introduction What is cold calling and why is it important? The province of Quebec: an opportunity for telephone prospecting The French-speaking population of Quebec The [...]

Still looking for a free CRM software that will help you manage your customers and contacts? Rest assured, there are some very good and beneficial solutions in 2019. We suggest you discover the [...]

The customer service industry will experience its biggest digital shift to date, as customer experience leaders look to expand channels, leverage analytics, embrace automation and integrate the [...]

Do your employees have the right amount of spontaneous customer contact? The authors of a study conducted among 115 French companies and 25,000 employees identified 4 major groups of more or less [...]

Last year was a year of big changes, but this year is a year of new technologies. Call centers will need to embrace new technologies this year to meet the ever-increasing demand: Improving [...]

How do I choose the best CRM for my company? What you need to know. You will surely remember our article on “What is a CRM?“. Here we are at the stage of shopping for it! In case the [...]

What is a CRM? What you need to know. A CRM is a “Customer Relationship Management”. It is a software or a Web platform that allows you to keep in one place up-to-date information on [...]

TOGETHER WE ARE STRONGER! Here are some tips to guide you to convert a lead into a customer after having concluded the sale of the said LEAD received. We have the expertise, the technology and [...]