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How do I choose the best CRM for my company? What you need to know. You will surely remember our article on “What is a CRM?“. Here we are at the stage of shopping for it! In case the [...]

What is a CRM? What you need to know. A CRM is a “Customer Relationship Management”. It is a software or a Web platform that allows you to keep in one place up-to-date information on [...]

How to get past the secretary on the phone ? What you need to know. As you all know, in every battalion there is a role for every soldier. Generally, the front line soldiers are found on the [...]

How do I build an effective sales script for my telesales team? What you need to know. The telesales process, also known as telephone prospecting or telemarketing, is a powerful business lever. [...]

TOGETHER WE ARE STRONGER! Here are some tips to guide you to convert a lead into a customer after having concluded the sale of the said LEAD received. We have the expertise, the technology and [...]

What a customer wants from customer service, what you need to know. It’s a very human reaction to get good value for money these days. When someone buys or wants to buy a product, they [...]

A quality reception for a good customer relationship, what you need to know. The phone reception of a customer service is crucial and strategic for a company. The call center agents responsible [...]

Any company that wants to expand its customer base must sooner or later choose the most effective way to identify new customers and engage them with its brand, services and business. Of course, [...]

The prospecting of new customers, a job for specialists Ask any company’s business development manager, vice-president, director of sales or CEO, and chances are they will tell you that [...]

Choose the right fruits It takes a very good strategic action to convert a prospect into a customer. We regularly hear business leaders say that their products and services are aimed at all [...]