Silo work is dead, make way for collaboration
Is the silo operation dead? That’s the big question on the minds of many marketers, personnel, communication and management experts. With the advent of digital technology, not only have our [...]
Six (6) solutions to improve your customer service
Managing a customer contact center is complex, especially since the pace of work leaves no room for improvisation. Modern telephony technologies make it possible to analyze the difficulties [...]
Tips to facilitate your telephone solicitation
Not everyone feels comfortable on the phone. And it’s even harder to feel comfortable advocating for yourself. However, advertising is the foundation of your business as an entrepreneur. If [...]
The worst cold calling techniques still in use
The worst cold calling techniques still in use, what you need to know. There have always been some of the worst cold calling techniques that have ever been misused. Improve your prospecting and [...]
The customer relationship watch, the time has come!
After a period of intensive efforts to better understand and serve your clients, you took a well-deserved break this summer. Unfortunately, as you skillfully built the largest sandpits in Playa [...]
Prospecto a telephone prospecting firm different
Telephone prospecting firm We are different, but to what extent? Prospecto a telephone prospecting firm different, what you need to know. We are often asked if we sell leads, if we guarantee [...]
The B2B business development agent, who is he?
The B2B business development agent The B2B business development agent goes by many names: inside sales representative, prospector, canvasser, salesperson… There is no doubt that he or she [...]
How do I choose the best CRM for my company?
How do I choose the best CRM for my company? What you need to know. You will surely remember our article on “What is a CRM?“. Here we are at the stage of shopping for it! In case the [...]
What is a CRM?
What is a CRM? What you need to know. A CRM is a “Customer Relationship Management”. It is a software or a Web platform that allows you to keep in one place up-to-date information on [...]
Letter from an employee who is passionate about the phone prospecting
Letter from an employee who is passionate about the phone prospecting business… After a few descriptions of my job to my entourage, a few points bothered me. I realized that in fact the [...]
