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Whether it’s with a colleague or a boss, we’ve probably all experienced a toxic personality in the workplace. Either way, they are a source of unnecessary conflict and stress. This [...]

Build customer loyalty As we all know, a satisfied customer will not talk much while a dissatisfied customer will be very expressive. Indeed, it is not customary to thank for a good service or a [...]

Selling on the phone is a difficult, even dangerous task! You’ve probably spent hours getting negative responses and wondering what the miracle method is? How do you generate interest? With [...]

Training in prospecting and in making appointments by phone : The basic notions Making appointments by phone is essential to develop a new clientele and thus compensate for the mandatory loss of [...]

Do your company’s sales change between times of plenty and times of scarcity? If so, you’re not alone. Many businesses face similar fluctuations. However, simple changes can often [...]

How to double your results with sales calls: What you need to know Very few salespeople and sales managers use the phone every day. But when it comes to an unexpected call, most people hesitate. [...]

Relationship marketing is a concept that is becoming more and more popular in a world where relationships have become more important, especially with the advent of the Internet. – What is [...]

Would you like to learn how to sell more products and services? A question I often get asked by entrepreneurs is, “Annie, I think I’m a good salesperson, but I’m having trouble [...]

Have you heard of the 4Colors method? Dr. William Marston, a lawyer and psychologist, developed this analysis tool that would allow us to understand and decipher the main traits of our [...]

Generating leads, or in other words detecting new leads, is a very important marketing activity if you want to optimize your website, to make it more powerful. However, the maneuver is not [...]