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A quality reception for a good customer relationship, what you need to know. The phone reception of a customer service is crucial and strategic for a company. The call center agents responsible [...]

Choose the right fruits It takes a very good strategic action to convert a prospect into a customer. We regularly hear business leaders say that their products and services are aimed at all [...]

Why entrust customer relationship management to a call center? Why entrust customer relationship management to a call center, what you need to know Customer satisfaction is nowadays essential for [...]

The art of attracting cold prospects, what you need to know. Whether in a private or professional setting, we are sometimes confronted by the art of attracting prospects. We have all been [...]

How to make a good phone call, what you need to know. Make a good phone call requires a number of factors to be put to use. Whether on the phone or in everyday life, politeness is an essential [...]

The questions to ask yourself before outsourcing your customer relationship, what you need to know. The success of a project to ” outsourcing your customer relationship ” cannot be [...]

The future of call centers : The customer relationship center, what you need to know There are three generations of call centers, with the call center centered on the telephone, the customer [...]

A call center to increase your leads, what you need to know. Lead generation is at the heart of every company’s concerns. With the advent of digital technology, a call center may seem like [...]