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In our private spaces, we cultivate various forms of relationships with our fellow human beings. Friendly relationships, romantic relationships… But for the happiest of us! The customer [...]

Last year was a year of big changes, but this year is a year of new technologies. Call centers will need to embrace new technologies this year to meet the ever-increasing demand: Improving [...]

Writing a sales script is an essential step for salespeople who want to succeed in their prospecting campaign. If you can write it the right way, the script is a measurable, cost-effective and [...]

Service quality, which is often considered a bad parent, should nevertheless be considered an important issue in business: Good customer service helps support the customer in choosing their [...]

Is the silo operation dead? That’s the big question on the minds of many marketers, personnel, communication and management experts. With the advent of digital technology, not only have our [...]

Managing a customer contact center is complex, especially since the pace of work leaves no room for improvisation. Modern telephony technologies make it possible to analyze the difficulties [...]

Not everyone feels comfortable on the phone. And it’s even harder to feel comfortable advocating for yourself. However, advertising is the foundation of your business as an entrepreneur. If [...]

The worst cold calling techniques still in use, what you need to know. There have always been some of the worst cold calling techniques that have ever been misused. Improve your prospecting and [...]

Telephone prospecting firm We are different, but to what extent? Prospecto a telephone prospecting firm different, what you need to know. We are often asked if we sell leads, if we guarantee [...]

The B2B business development agent The B2B business development agent goes by many names: inside sales representative, prospector, canvasser, salesperson… There is no doubt that he or she [...]