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Still looking for a free CRM software that will help you manage your customers and contacts? Rest assured, there are some very good and beneficial solutions in 2019. We suggest you discover the [...]

sales process strategy The follow-up of prospective customers is a marketing maneuver whose importance is no longer to be demonstrated. But, you still need to know how to proceed, and this is the [...]

The customer service industry will experience its biggest digital shift to date, as customer experience leaders look to expand channels, leverage analytics, embrace automation and integrate the [...]

Measure the performance of our customer service quality by promoting your customers’ KPIs. I know it’s a shock the first time. But after reading this article, you should be able to: [...]

Do your employees have the right amount of spontaneous customer contact? The authors of a study conducted among 115 French companies and 25,000 employees identified 4 major groups of more or less [...]

As of September 15, 2018, teletherapy is covered by Medicare. These remote consultations, which are done via video conferencing, are reimbursed at the same rate (70%) as a consultation in a local [...]

In our private spaces, we cultivate various forms of relationships with our fellow human beings. Friendly relationships, romantic relationships… But for the happiest of us! The customer [...]

Last year was a year of big changes, but this year is a year of new technologies. Call centers will need to embrace new technologies this year to meet the ever-increasing demand: Improving [...]

Writing a sales script is an essential step for salespeople who want to succeed in their prospecting campaign. If you can write it the right way, the script is a measurable, cost-effective and [...]

Service quality, which is often considered a bad parent, should nevertheless be considered an important issue in business: Good customer service helps support the customer in choosing their [...]