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How do I build an effective sales script for my telesales team? What you need to know. The telesales process, also known as telephone prospecting or telemarketing, is a powerful business lever. [...]

TOGETHER WE ARE STRONGER! Here are some tips to guide you to convert a lead into a customer after having concluded the sale of the said LEAD received. We have the expertise, the technology and [...]

How to make a good phone call, what you need to know. Make a good phone call requires a number of factors to be put to use. Whether on the phone or in everyday life, politeness is an essential [...]

The questions to ask yourself before outsourcing your customer relationship, what you need to know. The success of a project to ” outsourcing your customer relationship ” cannot be [...]

The future of call centers : The customer relationship center, what you need to know There are three generations of call centers, with the call center centered on the telephone, the customer [...]