Formation

Relationship marketing is a concept that is becoming more and more popular in a world where relationships have become more important, especially with the advent of the Internet. – What is [...]

Would you like to learn how to sell more products and services? A question I often get asked by entrepreneurs is, “Annie, I think I’m a good salesperson, but I’m having trouble [...]

Have you heard of the 4Colors method? Dr. William Marston, a lawyer and psychologist, developed this analysis tool that would allow us to understand and decipher the main traits of our [...]

The customer service industry will experience its biggest digital shift to date, as customer experience leaders look to expand channels, leverage analytics, embrace automation and integrate the [...]

In our private spaces, we cultivate various forms of relationships with our fellow human beings. Friendly relationships, romantic relationships… But for the happiest of us! The customer [...]

Writing a sales script is an essential step for salespeople who want to succeed in their prospecting campaign. If you can write it the right way, the script is a measurable, cost-effective and [...]

Service quality, which is often considered a bad parent, should nevertheless be considered an important issue in business: Good customer service helps support the customer in choosing their [...]

Not everyone feels comfortable on the phone. And it’s even harder to feel comfortable advocating for yourself. However, advertising is the foundation of your business as an entrepreneur. If [...]

The worst cold calling techniques still in use, what you need to know. There have always been some of the worst cold calling techniques that have ever been misused. Improve your prospecting and [...]

Telephone prospecting firm We are different, but to what extent? Prospecto a telephone prospecting firm different, what you need to know. We are often asked if we sell leads, if we guarantee [...]