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Relationship marketing is a concept that is becoming more and more popular in a world where relationships have become more important, especially with the advent of the Internet. – What is [...]

Would you like to learn how to sell more products and services? A question I often get asked by entrepreneurs is, “Annie, I think I’m a good salesperson, but I’m having trouble [...]

Have you heard of the 4Colors method? Dr. William Marston, a lawyer and psychologist, developed this analysis tool that would allow us to understand and decipher the main traits of our [...]

sales process strategy The follow-up of prospective customers is a marketing maneuver whose importance is no longer to be demonstrated. But, you still need to know how to proceed, and this is the [...]

The customer service industry will experience its biggest digital shift to date, as customer experience leaders look to expand channels, leverage analytics, embrace automation and integrate the [...]

Measure the performance of our customer service quality by promoting your customers’ KPIs. I know it’s a shock the first time. But after reading this article, you should be able to: [...]

Do your employees have the right amount of spontaneous customer contact? The authors of a study conducted among 115 French companies and 25,000 employees identified 4 major groups of more or less [...]

As of September 15, 2018, teletherapy is covered by Medicare. These remote consultations, which are done via video conferencing, are reimbursed at the same rate (70%) as a consultation in a local [...]

In our private spaces, we cultivate various forms of relationships with our fellow human beings. Friendly relationships, romantic relationships… But for the happiest of us! The customer [...]

Writing a sales script is an essential step for salespeople who want to succeed in their prospecting campaign. If you can write it the right way, the script is a measurable, cost-effective and [...]