New

How to make a good phone call, what you need to know. Make a good phone call requires a number of factors to be put to use. Whether on the phone or in everyday life, politeness is an essential [...]

The questions to ask yourself before outsourcing your customer relationship, what you need to know. The success of a project to ” outsourcing your customer relationship ” cannot be [...]

The future of call centers : The customer relationship center, what you need to know There are three generations of call centers, with the call center centered on the telephone, the customer [...]

A call center to increase your leads, what you need to know. Lead generation is at the heart of every company’s concerns. With the advent of digital technology, a call center may seem like [...]