Training

Do your company’s sales change between times of plenty and times of scarcity? If so, you’re not alone. Many businesses face similar fluctuations. However, simple changes can often [...]

How to double your results with sales calls: What you need to know Very few salespeople and sales managers use the phone every day. But when it comes to an unexpected call, most people hesitate. [...]

Relationship marketing is a concept that is becoming more and more popular in a world where relationships have become more important, especially with the advent of the Internet. – What is [...]

Would you like to learn how to sell more products and services? A question I often get asked by entrepreneurs is, “Annie, I think I’m a good salesperson, but I’m having trouble [...]

Have you heard of the 4Colors method? Dr. William Marston, a lawyer and psychologist, developed this analysis tool that would allow us to understand and decipher the main traits of our [...]

The customer service industry will experience its biggest digital shift to date, as customer experience leaders look to expand channels, leverage analytics, embrace automation and integrate the [...]

Measure the performance of our customer service quality by promoting your customers’ KPIs. I know it’s a shock the first time. But after reading this article, you should be able to: [...]

In our private spaces, we cultivate various forms of relationships with our fellow human beings. Friendly relationships, romantic relationships… But for the happiest of us! The customer [...]

Writing a sales script is an essential step for salespeople who want to succeed in their prospecting campaign. If you can write it the right way, the script is a measurable, cost-effective and [...]

Service quality, which is often considered a bad parent, should nevertheless be considered an important issue in business: Good customer service helps support the customer in choosing their [...]